At Alizo Foods, we prepare and deliver fresh products carefully. Since chicken, mutton, and fish are perishable items, they cannot be returned once accepted. However, we want every customer to feel confident while ordering, so we provide a fair replacement policy in case of genuine issues.

When Replacement Is Available

Please contact us immediately after delivery if you notice:

  • Wrong item delivered

  • Missing quantity

  • Packaging damage or leakage

  • Quality issue at the time of delivery

If the issue is confirmed, we will arrange a replacement or suitable resolution as quickly as possible.

Time Limit to Report

All concerns must be reported within 30 minutes of delivery.
Because fresh meat requires proper storage, complaints raised after long delays may not be verifiable.

How to Report

You can contact us by:

  • Phone call

  • WhatsApp message

Please share:

  • Order details

  • Clear photo of the product and packaging

This helps us resolve the issue faster.

Non-Returnable Situations

We may not be able to offer replacement if:

  • The product has been partially consumed

  • The complaint is reported after a long delay

  • The meat was stored improperly after delivery

Order Cancellation

Orders can be cancelled before preparation begins.
Once cutting and packing has started, cancellation may not be possible because the product is freshly prepared for your order.

Our goal is not complicated policies — only honest service and quick support so customers can order without worry.